Tuesday, February 15, 2011

Update on "the Rosemary Woods moment"

Well,
We finally got a copy of the audio of the Feb. 8 meeting of the full county commission board.
Excerpts will be posted soon.
But it did take four visits to the county clerk's office, after I had already paid for my disk.
We had to use our own flash drive to get the recording so my $5 went to...who knows where.
It must be noted that my first request was to have the file sent to me via e-mail.
A savings to the county.
In a county that tells us they are working HARD to reduce costs.

I'm told that county clerk Nancy Waters has been "stung" by citizen complaints about the clerk's office.

Imagine if our local Best Buy provided similar service:

Day one-I buy my software but ask if they could e-mail it to me. I am told the boss must make that decision and I leave my phone number and ask to have it e-mailed or if it can't be e-mailed, to call me so I can pick it up later in the day.

Day two-No e-mail or call so I go back to the store and am told the only person who can help me is in a meeting. I leave my phone number again and ask that she call me.

Day three-No contact at all from the store so I return, am told that the boss still hasn't ruled on sending me my software via the web, so the nice lady makes me a copy on a disk.
That evening I find the disk is corrupted.

Day four-I ask a friend to return to the store with his own flash drive and try to get the software.
It easily uploads.
Store manager openly laments that unfair complaints about service have been made by customers.

Day 5?-Muskegon County commission opens hearings on "outrageous customer service" by Best Buy.

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